Responsible Gaming at Mzansibet

Gaming should be fun. At Mzansi bet, we are committed to creating a safe and transparent gaming environment. Our primary goal is to raise awareness about the risks associated with gambling and to provide you with the tools to control your play and minimize potential harm.

We actively support initiatives like the National Responsible Gambling Programme and encourage every customer to play responsibly.

The Golden Rules of Responsible Gaming

To ensure gaming remains an enjoyable pastime, always follow these simple rules:

• Bet Only What You Can Afford. Never wager money that you need for daily expenses.
• Have a Budget. Plan your spending in advance and stick to your limit.
• Understand the Game You Are Betting On. Know the rules before you place a bet.
• Understand the Risks. Remember, there is no such thing as a “sure bet.”
• Set Time Limits. Schedule regular breaks and don’t let gaming consume all your free time.
• Don’t Chase Your Losses. If you lose, take a break instead of trying to win back your money immediately.
• Keep it Fun. Remember that gaming is a form of entertainment, not a way to make money.

Our Responsible Gaming Tools

We offer a range of features to help you manage your gaming activity and play responsibly.

Underage Gambling

We take stringent measures to ensure that only individuals of legal age use our Services. This includes requesting a copy of your identification documents (such as a driver’s license or identity card) to verify the age and identity of new customers.

Any personal details we request are solely for verifying your identity—a legal requirement for both your protection and ours. If you have any questions about our identity checks, please do not hesitate to contact us.

Furthermore, we recommend that parents install filtering software to restrict internet access for children and young people. You can find more information at www.saferinternet.org. Software like www.netnanny.com can offer additional protection.

Personal Limits

To help you gamble responsibly, you can set your own limits on your account activity in the “Personal Limits” section.

• A decrease in your limit will take effect immediately.
• An increase in your limit requires email confirmation and will only take effect after the previous limit of the same type expires. This is designed to prevent rash decisions.

Available Limits

• Deposit Limit: A limit on your deposits for a day, a week, or a month.
• Loss Limit: A limit on your losses based on your initial deposit, not winnings. For example: if you deposit R50, set a Loss Limit of R10, and then win R1,000, you can still lose more than R10 of the R1,000 balance, as the limit is based on the initial deposit, not the winnings.
• Wager Limit: A limit on the total amount you can wager for a day, a week, or a month.
• Session Limit: You can limit the amount of time you spend gambling (from 6 to 1,000,000 minutes). If you hit the limit, you will be automatically logged out of your account.

Cooling-Off Period

If you’d like to take a short break, you can set a Cooling-Off Period for 1 day, 3 days, 1 week, 1 month, 3 months, 6 months, 9 months, or 1 year. During this time:

• Your account will be disabled.
• You will not be able to deposit or withdraw funds.
• You will be excluded from all promotional offers.

Your account will be automatically reactivated once the period expires.

Self-Exclusion

If you feel you need a longer break from gambling, you can use our Self-Exclusion feature.

How to activate it:

1. Via Your Account: You can set a Self-Exclusion period for a definite time (6 months, 9 months, or 1 year). Your account will be disabled immediately. You will still be able to withdraw your remaining funds during this period. Upon expiration, your account will only be reactivated after you complete the Self-Check test.
2. By Request: You can also contact our support team at [email protected] to request Self-Exclusion for a definite period (6-12 months) or an indefinite period. We will take all necessary measures to block your account access and ensure you do not receive promotional materials.

Important: If you self-exclude while you have a balance in your account, please contact our support team at [email protected] to initiate a withdrawal of the remaining funds.

Concerned About Your Gambling?

If you are concerned that you or someone you know may have a gambling problem, we encourage you to take the National Responsible Gambling’s Self-Check Quiz to help assess your situation.

Remember, seeking help is a sign of strength. If you require further information or assistance, our support team is always available at [email protected].